Etsy Buyer Left a Negative Review About Size
No news is good news, as the old adage goes. But what happens when yous do get news – and that news is bad? More specifically, what happens when you lot become a bad review on Etsy? It's a chip of a thwarting, for starters. It'southward unexpected, and it can feel similar a real kick in the gut. Especially after spending long hours creating a unique slice for an enthusiastic customer.
So, what should you do at present that this negative review is putting a blotch on your unabridged Etsy store? Get aroused? Get even? Non even close.
And so there'due south a bad review on your Etsy store. Don't panic. Don't get mad.
People are entitled to their own opinions (even when those opinions aren't entirely accurate or justified).
Even after bending over astern to create a production that is exactly what's described in your listing, bad reviews on Etsy are bound to happen. And if (when) you get a bad review, information technology'due south best to keep a absurd caput about information technology. The almost of import thing to remember when information technology comes to a bad review on Etsy is that one or two bad reviews aren't the end of the world. Ultimately, it'south how y'all answer to a bad review that matters almost.
It's not uncommon for Etsy buyers to leave bad reviews on your product, fifty-fifty if it has nothing to practise with the item you really created.
"Tracking shows my package was delivered, just it's not on my doorstep."
"Production arrived in a damaged box."
"Delivery from LA to Sri Lanka took more 2 days."
"I emailed Etsy, but got no response."
The well-nigh important thing to remember when it comes to a bad review on Etsy is that one or ii bad reviews aren't the finish of the world. Ultimately, it'due south how yous respond to a bad review that matters virtually.
So when you do have the first read of a bad review, take a deep breath, don't accept it personally, and understand that there is a fashion (quite often several means) for you to handle and possibly even remove this negative review.
Does your bad review on Etsy go against Etsy'south guidelines?
Etsy has a stringent gear up of rules that your customers must abide by when leaving reviews.
Reviews cannot:
- Comprise private data
- Contain obscene, racist, or harassing language or imagery
- Violate Etsy'due south Anti-Bigotry Policy
- Contain prohibited medical drug claims
- Comprise advertising or spam
- Are only about things exterior the seller'south control, such as a aircraft carrier (mentioned by proper noun), Etsy, or a third party
- Contain threats or extortion
- Include shilling or otherwise falsely inflate a store's review score
As mentioned earlier, many Etsy buyers often leave reviews for things out of your command, like aircraft times or lack of options.
If you feel that your negative feedback goes confronting any of these guidelines, go ahead and report it to Etsy.
Remove emotion from getting a bad review on Etsy
If you find that your review doesn't go against Etsy's guidelines, it's and so time to actually think about the source of the negative review – what'south the customer actually saying?
The best manner to start looking at your bad review considerately is to remove the emotion.
Much easier said than done, yeah, just critical if you're to get to the source of the problem.
How would you interpret the feedback if you weren't selling the production, operating the shop, or running the business? Are yous 'hurt' by the bad review because you lot spent a lot of time going the extra mile for the client, or does the customer actually have a bespeak?
Try your utmost to remove the 'personal' out of the negative review, and you'll make inroads equally to finding out what actually made your customer leave this review.
Answer privately…
The adjacent best step is to follow upwardly with the customer privately and ask for more than information nearly the negative review.
Quite oft, negative reviews are left on the pages of Etsy sellers who… well, but don't care. By reaching out to your customer and asking for them to articulate the problem a little more than, well, that may exist all that's needed to clear the air and become them to remove their bad review.
You can practise this by sending them a bulletin nether "Orders and Shipping."
From here, you can ask for more information and try offering a solution to brand them happy. Think, you're reaching out to ask questions, so exist open to listening. Focus on clearing up whatever misunderstandings and finding a solution, rather than finding excuses and trying to pass the arraign. A quick response and focusing on the solution rather than the problem will assist you get your lousy review changed sooner rather than later.
…then respond publically
If you lot've tried to solve the problem privately, only your client won't compromise and work with you lot, then information technology's all-time to follow up with them in a public answer to the negative review itself.
Recall to:
- Keep information technology short and to the point
- Be professional
- Address their concerns and what y'all've done equally a outcome
- Explain what y'all're willing to do to solve the problem
- Focus on your production and the service, not the reviewer
Keep in mind, if y'all respond publically to a review, the buyer won't exist able to change their original review or rating, even if you delete your response. And then information technology's best to give it some time after you lot reach out to them privately, since that may encourage the buyer to alter their review.
Check out your product listing.
Accept another read of your negative review, so become over your images and product listing with a fine-molar comb.
Is the information on your list correct?
Next, ask yourself if the information could be better?
Are your listings describing sizes accurately, and are your photos presenting your colors correctly?
Giving your product pages the once over and updating aircraft information, returns and descriptions one time yous get a negative review can aid you ensure that the aforementioned negative review doesn't happen again.
Conclusion
To sum upwards, a negative review on Etsy isn't anything to lose sleep over. But, on the other hand, ongoing bad reviews are something you should seriously nip in the bud.
Only, in conclusion, perchance "worry" isn't the correct term. When warranted (and that'southward an important disclaimer), constructive criticism tin give yous a gamble to brand improvements, providing a better product and experience for your customer.
That being said, it'south crucial that you lot put the proverbial olive branch out to your customer and attempt and find a solution for both parties. If a solution can't be reached, a public response to your negative review can show that yous wanted to gear up it and maybe even do more good for your store!
Need assistance getting your products found on Etsy?
Ameliorate your Etsy SEO with free Marmalead tools, designed to accept your handmade business to the next level.
Get the Gratis Tools
riordanthenstuthe.blogspot.com
Source: https://blog.marmalead.com/i-received-a-bad-review-on-etsy-now-what/